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An independent guide. Not the official website of Sapphire Ice & Leisure, Everyone Active, Havering Council or the former Romford Ice Arena. About this site

Privacy policy

Last updated 8 November 2026.

Who we are

romfordicearena.co.uk is operated by Centraserve Ltd, a company registered in England, which is the data controller for this site. For any privacy question, or to exercise any of the rights below, use the contact form; it is the only way to reach us.

What we collect, and why

Server logs

Our web server records each request: IP address, time, the page requested, the referring page and your browser's user-agent string. This is ordinary logging, kept to run the site and spot abuse, on the lawful basis of our legitimate interest in operating and securing it. Logs are kept for 30 days and then deleted.

The contact form

If you use the contact form we receive the name, email address and message you type, plus your IP address. We use them only to answer you, on the basis of our legitimate interest in responding to enquiries, and delete them once they are no longer needed. If reCAPTCHA is enabled on the form, Google processes your interaction with it to tell spam from people.

Amazon affiliate links

Some pages link to a listing on amazon.co.uk. Clicking one takes you to Amazon, a separate site with its own privacy policy and cookies. We do not see or control what happens there, and no data about you passes through us when you click. The link carries our Associates tag so that Amazon can pay us a commission on a qualifying purchase.

Booking.com links

A few pages link to a hotel search on Booking.com. Those links carry an affiliate id so that Booking.com can pay us a commission on a qualifying stay. As with Amazon, Booking.com is a separate site with its own privacy policy and cookies, and nothing about you passes through us when you click.

Cookies

This site sets no analytics or advertising cookies and loads no advertising or tracking scripts. The only cookies you may encounter are strictly necessary ones (a session cookie on the admin area, which visitors never see) and, on the contact page only, any set by Google reCAPTCHA when it is enabled. UK PECR permits strictly necessary cookies without consent.

Who your data is shared with

We do not sell data. The only parties that handle it are the processors that make the site work: our hosting provider (Akamai/Linode, UK and EU data centres), Cloudflare (CDN and DDoS protection, which sees the same request data as our server logs) and, on the contact form only, Google reCAPTCHA. Google may transfer data outside the UK; such transfers rely on the UK International Data Transfer Addendum.

Your rights

Under UK GDPR you can ask for a copy of the personal data we hold about you, ask us to correct or delete it, object to or restrict our processing of it, and ask for it in a portable form. To do any of these, use the contact form. We will respond within one month. If you are unhappy with how we have handled your data you can complain to the Information Commissioner's Office (ICO), the UK regulator, at ico.org.uk.

Children

The site is written for a general audience and does not knowingly collect personal data from children. The contact form should not be used by anyone under 13.

Changes

We may update this policy from time to time; the date at the top shows when it last changed.